The Corporate English Course at DILC is designed to develop professionals' communication skills for working with clients and co-workers through a structured, practical and interactive online learning approach. The course covers professional speaking, writing, reading and AI-assisted communication. It is built around real workplace tasks and checked through two practical 100-mark assessments.
Curriculum
Lesson breakdown
4 sections
1. Course overview, placement task and Google Meet etiquette.
2. Understanding clients, how they make decisions and how to persuade them.
3. Greetings, small talk and building rapport with clients.
4. Talking to co-workers and choosing the right level of formality.
5. Explaining services and costs clearly.
6. Negotiating costs: offers, counter-offers and closing agreements.
7. Managing disruptive clients and handling complaints professionally.
1. Presenting ideas, strategies and plans (I): structure and signposting.
2. Presenting ideas, strategies and plans (II): delivery on camera, visuals and handling questions.
3. Making effective cold calls.
4. Communication review and rehearsal for Assessment 1.
5. Assessment 1: Communication (100 marks).
1. Assessment 1 feedback and touch-typing foundations.
2. Writing client emails and cold-emailing basics.
3. Writing office emails and office memos.
4. Writing meeting agendas and minutes.
5. Reading techniques to read faster and more effectively.
6. Reading reports and client documents and identifying relevant elements.
7. Writing business quotations and service invoices.
8. Writing service proposal letters.
9. Creating pitch decks.
10. Creating service update reports for clients and the business.
1. Using AI to brainstorm and draft quickly and effectively.
2. Refining AI drafts, using AI responsibly and revising for Assessment 2.
3. Assessment 2, Part A: Written communication (emails, memos, agendas and minutes, quotations and invoices).
4. Assessment 2, Part B: Spoken communication and course wrap-up.